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COVID-19: Olivier Jolivet, CEO of COMO Group, on the future of travel in a post-pandemic era

COVID-19: Olivier Jolivet, CEO of COMO Group, on the future of travel in a post-pandemic era

SINGAPORE – Media OutReach – 2 July 2020 – Luxury hotels and resorts have always
positioned seclusion, exclusivity and a host of wellness options as touchpoints
in their offerings. Moving forward, the Covid-19 pandemic begs the question of
whether the travel industry will follow suit.

 

With over two decades of experience in the
business of luxury travel and private equity, Olivier Jolivet, CEO of COMO
Group, is one of the far and few professionals fit to divulge the future of
luxury travel in a post-pandemic world.

 

Supporting COMO’s Community & Employees

COMO’s brand DNA is not without its focus on
well-being. Through its social media channels and Stories newsletters, COMO has
been reaching out to those staying at home during the period. The
organisation’s group of therapists are also plugged into improving wellness,
both physically and mentally, in employees and communities.

 

Likewise, in the spirit of support and
sensitivity, COMO waives all of its cancellation fees – offering the option of
either reimbursement or postponement of travel dates to 2021. Retaining their
employees is also part of the efforts despite closing off 90 percent of their
hotels.

 

Extending the commitment to well-being
beyond COMO’s direct influence, food, supplies and beds have been provided to
healthcare organisations to aid front liners in the fight against the pandemic.

 

Travel & Its Future in a Post Covid-19
World

As unprecedented as it is, the Covid-19
crisis is unfolding at the pinnacle of travel – causing ripple effects onto
international travel and even putting a stop to it momentarily. To Olivier,
luxury travel has always been about space, privacy and choice. This cannot be
farther from truth in what constitutes our new normal.

 

Given our current and recent experiences,
Olivier considers that travellers tomorrow may opt for smaller groups, more
intimate locations and specialised offerings instead of 300-bedroom hotels. In
this respect, destination-focused hotels, unique suites and wellness programs
have always formed the nucleus of COMO’s business model.

 

Intentionally so, the vision COMO’s founder,
Christina Ong, had 30 years ago has led the brand to unrivalled success and
certainly so, not by chance. As Olivier calls it, the COMO model for modern
travel and living is, without a doubt, significant in today’s context.

 

Although relevance is key to staying in
business, Olivier believes that it isn’t the right time for a new marketing
decision – at least for COMO. He advises against remodelling messaging –
indicating that crises are not opportunities and using them in that way can be
unfortunate.

 

Mitigating Covid-19 Impacts on the Travel Industry

It all starts with your brand DNA, remarks
Olivier. How it relates to the environment you operate in, people you serve –
from employees and guests to stake-holders present – factors in your crisis
management.

 

Cushioning the impact of a crisis of this
scale requires intervention in some form. If the government is financially
capable, monetary initiatives point in the right direction for repair and
recovery. Still, this could be an issue for emerging economies.

 

This article is originally inspired by Robb Report Singapore.

COMO Hotels and Resorts


Media Contact:

Chris Orlikowski – chris.orlikowski@comohotels.com


DHL named a Leader in the 2020 Gartner Magic Quadrant for Third-Party Logistics, Worldwide

DHL named a Leader in the 2020 Gartner Magic Quadrant for Third-Party Logistics, Worldwide

“Dialog and proximity to our customers help us react quickly to changing market conditions, especially in times of the Corona crisis,” said Oscar de Bok, CEO of DHL Supply Chain.

 

BONN, GERMANY – Media OutReach – 2 July 2020 – DHL, part of the world’s leading logistics company Deutsche Post DHL Group, has been positioned as a Leader by Gartner, Inc., the world’s leading research and advisory company, in its June 2020 Magic Quadrant for Third-Party Logistics, Worldwide. Both DHL divisions, DHL Supply Chain and DHL Global Forwarding, were considered within this research.

 

“We fundamentally believe in putting our customers at the heart of our business” said Oscar de Bok, CEO of DHL Supply Chain and Member of the Board of Management of Deutsche Post DHL Group. “We develop the most effective solutions when we step beyond being a logistics service provider and invest in really understanding the challenges our customers are facing as their partner. To do this ongoing dialogue and proximity to our customers are key — especially in times of the Corona virus with all the additional demands that brings. Reliability and flexibility are crucial. That is the only way to quickly react to changing market conditions, balance volume fluctuations and, if necessary, set up entirely new supply chains fast.”

 

Tim  Scharwath, CEO of DHL Global Forwarding and Member of the Board of Management of Deutsche Post DHL Group added: “The forwarding solutions offered by DHL Global Forwarding around the globe have been just as crucial as the right supply chain management, warehousing, transport and strategic consulting provided by DHL Supply Chain. I am particularly pleased that DHL has been recognized in this report.”

 

De Bok added: “Our various e-Commerce offerings are an area of significant commitment for us alongside our business partners. As a division of brands, we receive top marks from our customers year over year. In addition to this, Gartner, Inc. has again named DHL a Leader in the Magic Quadrant for Third-Party Logistics, Worldwide.”

 

DHL is one of 16 international companies recognized in this report that Gartner, evaluated based on completeness of vision and ability to execute. In 2020, DHL is positioned highest for the ability to execute.

 

Gartner “Magic Quadrant for Third-Party Logistics, Worldwide,” David Gonzalez, et al, 10 June 2020

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.

 

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 63 billion euros in 2019. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. Deutsche Post DHL Group aims to achieve zero-emissions logistics by 2050.

 

On the Internet: dpdhl.de/press

Follow us at: twitter.com/DeutschePostDHL

FWD Completes MetLife Hong Kong Acquisition

FWD Completes MetLife Hong Kong Acquisition

HONG KONG, CHINA – Media OutReach – 2 July, 2020 – FWD Management Holdings Limited, the Hong Kong registered business of FWD Group, is delighted to announce it has completed the acquisition of MetLife Limited and Metropolitan Life Insurance Company of Hong Kong Limited from MetLife, Inc. (NYSE: MET).

 

The acquisition further strengthens FWD’s presence, market share, and distribution synergies in the Hong Kong insurance market, as well as underlines the company’s continued confidence in the long-term growth potential of Hong Kong.  FWD looks forward to officially welcoming the employees, agents, business partners and customers of MetLife Limited and Metropolitan Life Insurance Company of Hong Kong Limited (collectively “MetLife Hong Kong”) in due course. 

 

FWD will be renaming and rebranding the newly acquired businesses in the next few months.  At the same time, MetLife Hong Kong will continue to operate through all its existing channels across its businesses.  All existing MetLife Hong Kong policies will continue to be honoured by FWD following the change in ownership.

Huynh Thanh Phong, FWD Group Chief Executive Officer said, “This acquisition is a firm testament to our confidence in the long-term growth and potential of the Hong Kong insurance market and enhances our reach and platform in our flagship market. I’m very proud of our team who have worked tirelessly to successfully complete yet another landmark acquisition in our journey to become a leading pan-Asian insurer and look forward to welcoming our newest employees, agents, partners and customers from MetLife Hong Kong.”

 

Ken Lau, FWD Greater China Managing Director and Hong Kong Chief Executive Officer said, “This is another milestone day for FWD as completing the MetLife Hong Kong acquisition gives us an opportunity to share our unique and leading customer experience with even more customers in Hong Kong.  I’m excited to take on new challenges with our expanded Hong Kong team and look forward to welcoming MetLife Hong Kong agents and employees as we continue to change the way people feel about insurance.”

About FWD Group

FWD Group spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah and Family Takaful products across a number of its markets.

FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group.

For more information please visit  WWW.FWD.COM and WWW.FWD.COM.HK .

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