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SugarCRM Delivers Next Frontier in Customer Experience: The Power to Drive Business Predictability and Performance with Acquisition of Node Inc.
CUPERTINO, CALIFORNIA – Media
OutReach – 24 August 2020 – SugarCRM
Inc., the innovator of time-aware customer experience (CX), today announced the
acquisition of Node Inc., an artificial intelligence (AI) platform that leverages CRM data and vast external
sources to deliver an unparalleled level of predictability across a whole array
of different business use cases. The acquisition fuels Sugar’s time-aware CX
platform by automatically forecasting expected outcomes and highlighting
previously unforeseen challenges and opportunities.
Making sense of data is a
perennial issue for companies. Deep learning models are limited by the quality
and quantity of input data, which historically has been inaccurate or
incomplete in real-life CRM implementations. Node’s deep learning models identify signals with up to
81% greater accuracy than heuristic-based approaches to deliver the tangible
benefits of heightened performance and true predictability.
“Sugar has
been a fantastic platform at its heart,” said Paul Greenberg, president of the
56 Group and author of CRM at the Speed of Light. “Adding Node has the
potential to bring impressive predictive accuracy to Sugar’s platform and
products. And now more than ever it is critical to leverage all available data
and signals to work towards better outcomes for both customers and the business
alike.”
Today’s acquisition is the latest in a series of innovations
supporting Sugar’s vision for the next frontier of high-definition customer
experience (HD-CX) which began last year with the launch of Sugar’s time-based,
no touch CX solutions for sales, marketing and service teams.
“Obtaining a high definition view
of your business and customers, from pipeline to forecasting, is all about
replacing a fragmented, dated, and distorted picture with one that is sharply
focused and rich in breadth and depth,” said Craig Charlton, CEO of SugarCRM.
“Sugar is democratizing AI, ushering in a new frontier in CX with its powerful
combination of AI, time-aware and data enrichment, to drive business
performance and enable predictability for companies of all sizes.”
Extending
Sugar’s time-aware CX platform, Node’s AI technology adds the most coveted
element of time–the future. The combined solution offers wide-ranging
capabilities for sales, marketing and service teams and include (but are in no
way limited to):
- Identifying customers most
likely to churn, giving precious runway to remediate and engage with customers
in the most strategic way possible - Predicting likelihood to convert from
lead scoring models - Insight-driven forecasting
and prescriptive guidance for higher quota attainment and sale close monitoring - Seamless recommendations
for add-on products during the right phase of the customer journey increasing
average sale size - Ascertaining marketing
attribution and contribution to closed business - Improving customer engagement
models through predictive case routing and contextual data in real time to
empower customer service professionals
Learn more about how Sugar’s CX solutions drive higher
performance and true predictability with AI here.
About SugarCRM
SugarCRM’s time-aware sales, marketing and service software
helps companies deliver a high-definition (HD-CX) customer experience. For
mid-market companies and anyone that wants a CX-driven platform, Sugar gives
teams the time-aware customer data they need to achieve a clear view of the
customer and reach new levels of business performance and predictability, and
increase customer lifetime value.
More than 4,500 companies in over 120 countries rely on
SugarCRM. Based in Silicon Valley, SugarCRM is backed by Accel-KKR.
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AsiaInfo Technologies Announces Interim Results 2023
The overall operations maintained a sound growth momentum New orders up by over 20% Net profit up by 12.3% stood…
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Anime “A Whisker Away” Premiered Simultaneously on Xigua Video and Netflix
BEIJING, CHINA – Media
OutReach – 12 August
2020 – The anime
“A Whisker Away”, also known as “Wanting to Cry, I Pretend to Be a Cat”, was
premiered on June 18, 2020, and streamed in China through Xigua Video, Douyin
and Toutiao. It is another Xigua Video simultaneous global streaming with
Netflix after the BBC Series Dracula. It is reported that the film is available
to paying subscribers on the above platforms.
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“A Whisker Away” is co-directed by famous
Japanese directors Junichi Sato and Tomotaka Shibayama. It is a fantasy of the
young girl Miyo Sasaki nicknamed “Muge”. She finds a mask that would
turn her into a cat. As a cat, she becomes the intimate friend of the boy she
secretly loves, but she cannot turn back into a human being. So the boy embarks
on an adventure to help Muge turn back into a human being.
The film was formerly scheduled to premiere
theatrically in Japan on June 5, 2020,but was cancelled due to COVID-19. Finally, it
was simultaneous premiered online on Xigua Video and Netflix instead.
According to a responsible person of Xigua
Video, as a platform available with a wealth of animation content, Xigua Video
previously introduced such works as “Fireworks”, “A Silent Voice” and “Tokyo
Godfathers”. He added, Xigua Video will
continue to provide users with more diversified, better and longer video
content. In addition to animated films, the platform has been bringing in other
genres successively.
“Dracula”, one of BBC’s annual masterpieces,
streamed on Xigua Video and Netflix simultaneously on January 4, 2020. It was
also the first film streamed simultaneously on a Chinese video platform with
Netflix.
“Dracula” was produced by Hartswood Films,
co-presented by BBC One and Netflix and distributed globally by BBC Studios.
The production team came from the original crew who gave us “Sherlock”, the
acclaimed English series, including screenwriters Mark Gatiss and Steven Moffat
and producer Sue Vertue.
Phil Hardman, the senior vice president of
commercial strategy for BBC Studios Asia said, “We are honored to bring
this latest British masterpiece to the Chinese audience through Xigua Video. ‘Dracula’
gathers together the best actors and top creative teams in the industry. While
striving to enrich the character image, they also refine the storyline and
production, hoping to bring refreshing feelings to the audience. China’s online
video industry is developing rapidly. Its pace and scale have shocked the
world. Through partnerships with Xigua Video, we hope to reach a wider audience
and explore new cooperation models.”
In addition, Xigua Video has entered in-depth
partnerships with many well-known documentary manufacturers, such as BBC
Studios and Discovery, in the forms of co-production, content production and
copyright cooperation. “Primates”, a natural science documentary, was
exclusively available on Xigua Video and Toutiao on July 31. It is reported
that this is another high-quality popular science content co-produced by Xigua
Video and BBC Studios after “Hubble: The Wonders of Space Revealed”.
About Xigua Video
Xigua Video is one of China’s most popular
video-sharing platforms that enable users to discover, enjoy and share a wide
range of video stories, both short-form and long-form.
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