SHENZHEN, CHINA – Media OutReach – 18 August 2022 – The competition in the smartphone market has grown increasingly fierce. In addition to product & technology innovation, there is also a need to pay attention to customer services & experiences. This important touchpoint would define a consumer’s journey experience with a strong perception between the brand and its users, and it has become a necessity to enhance in terms of retaining loyal users and maintaining an excellent brand reputation.
