DHL survey finds 94% of Asia Pacific online shoppers abandon shopping cart if delivery options are not flexible

• Ability to re-direct shipment deliveries or manage delivery locations and dates are important to online shoppers
• High smartphone penetration rate has propelled social media to be a source for online shopping
• Greener delivery options are becoming vital considerations for e-commerce consumers

SINGAPORE – Media OutReach – 12 October 2023 – The new online shopper survey “Global Online Shopper Survey 2023” by DHL eCommerce has found that 94% of the e-commerce shoppers in Asia Pacific will abandon their shopping carts if they were not offered their preferred delivery options. This includes different delivery locations, the ability to redirect the shipment or a change of delivery date. Nearly one in five shoppers in Asia Pacific frequently abandon their shopping carts, highlighting the importance of making flexible delivery options available.