Octa conducts the second workshop in Kuala Lumpur to establish a community for emerging traders

Customer-Centricity Becoming More Important in Times of Adversity

HONG KONG, CHINA – Media OutReach – 9 July 2020 – Creating
a seamless, consistent customer experience across physical & digital space
is more important than ever as online shopping prevails. Recognising local
organisations which demonstrate excellence in consumer care, the
9^thGS1 Hong Kong’s
“Consumer Caring Scheme” awarded 93 local enterprises for delivering
their service promise. A total of 46 companies won the “Consumer Caring 5
years+” and “5 years” Award, showing their commitment to consumer care for 5
years or more in a row.

Consumers’ online spending has become all time high
today. As companies are placing greater emphasis in expanding their
omni-channel offerings, they are also striving to meet or even exceed their
service promise for convenience, value and experience. According to the survey report
“Tapping Into Smart Retail” jointly published by GS1 HK and KPMG, 45 percent of
C-level executives rank strengthening the customer journey as the top priority,
showing that businesses are betting on better user experience as a way to
retain customers, especially those from online, who are price sensitive and
have an ever-increasing choice of e-commerce providers.

“As
more consumers are shopping across multiple channels, commerce can mean
everything from a store, a smart kiosk, a website to an app, which has made it
more difficult for companies to maintain consistency and fulfilling customers’
demands. Only by continuous improvement in operation efficiency and fulfilling
commitment by delivering excellent services, can a company differentiate itself
from today’s cut-throat business environment.” said Anna Lin, Chief Executive
of GS1 Hong Kong.

Consumer
Caring Companies are those which can keep their pledge to offering the finest customer
journey. Judged based on seven core consumer caring values, including consumer
care, sincerity, commitment, product quality and safety assurance, service
quality, understanding consumer behaviours and caring for employees, the
winners are evaluated through on-site visits and consumer survey, in accordance
to the internationally-acclaimed scorecard based on the Efficient Consumer
Response (ECR). This year’s winners have all showed the effective use of
international standards, information technology, and the optimisation of operation
management to improve business processes to enhance consumer
satisfaction. (Please refer to the
Appendix for details)

“Congratulations
to the winners who have successfully uphold the motto of ‘consumers first’,
they are all role models of the industries in driving product and service
enhancement, bringing benefits to both brands and consumers,” said Anna. “No
matter what channels your business use to engage customers, exceptional customer
experience always champions in the end.”

For details, please refer to our website: https://www.gs1hk.org/industry-recognition/consumer-caring-scheme/overview.

Appendix

List
of recognised companies of Consumer Caring Scheme 2019

(in alphabetical order by brand or company name)

About GS1 Hong Kong

Founded
by the Hong Kong General Chamber of Commerce in 1989, GS1 Hong Kong is the
local chapter of GS1®, a not-for-profit, standards organisation that develops
and drives adoption of easy-to-implement global standards for business to
uniquely identify, accurately capture and automatically share vital information
about products, locations and assets. Headquartered in Brussels, Belgium, GS1
has over 110 national chapters in 150 countries.

GS1
Hong Kong’s mission is to empower business to grow and to improve efficiency,
safety, authenticity and sustainability across multiple sectors and facilitates
commerce connectivity through the provision of a full spectrum of platforms,
solutions and services based on our global standards. We provide a trusted
foundation for accurate, sharable, searchable and linkable data. Our EPC
standard lays the foundation for IoT, powering a range of IoT-based services
and applications. We are helping industry to meet the challenges of
omni-channel commerce and create a seamless customer experience. By engaging
with communities of trading partners, industry organisations, government, and
technology providers, we are fostering a collaborative ecosystem and aiming for
“Smarter Business, Better Life”.

Currently,
GS1 Hong Kong has around 8,000 corporate members covering close to 20
industries including retail consumer goods, food and food services, healthcare,
apparel, logistics as well as information and technology.

For
more information about GS1 Hong Kong, please visit www.gs1hk.org.

SINGAPORE – Media
OutReach – 24 June 2020 – IASG provides foreigners with accurate
advisory and effective immigration solutions in light of the travel and job
restrictions implemented to manage the pandemic.

• IASG launches a
  campaign to help foreigners attain PR or attain Singapore Citizen despite the
  current pandemic.
• Handling
  complexities inherent in applications, IASG adopts a personalised and
  solutions-driven approach for each case.
• Despite the
  Circuit Breaker restrictions, IASG remains business-as-usual, offering
  exclusive discounts, free video consultations, and expedited profile analysis
  and submissions for all clients. 

IASG has established itself to be the trusted
immigration solutions provider in Singapore. Awarded the ‘Best
Immigration Consultancy Firm 2020 — South East Asia’ title by APAC Insider, IASG has been offering unrivalled advice to clients and preparing
strong applications for PR, Singapore Citizenship, and business relocation in
Singapore since
2014. With in-depth knowledge of Singapore immigration
policies and experienced immigration professionals, the consultancy firm aids
in the seamless transition of nationalities for foreigners and multiple
enterprises looking to invest their future in Singapore.

Secure Livelihood in Singapore with the IASG Package

With the pandemic, millions are bearing the brunt of job losses, increased health
risks, and vocational disruptions. Adapting to this new normal is no easy feat,
especially with immigration restrictions hindering employability and foreigners
from finding security in the form of a home in Singapore.

The ‘Keep Healthy. Keep it Right. Secure Your
Approval’ campaign by IASG offers foreigners an opportunity to find their
foothold in Singapore, especially during these difficult times. IASG has
implemented additional strategies and continues to work closely with government
counterparts to accelerate applications with its integrated approach and
expedited packages. Striving to stick to its mission of guiding applicants
towards their goal of obtaining Singapore Citizenship or Permanent Residency,
IASG offers their expertise in making informed decisions.

Read more about the ‘Keep Healthy. Keep it Right.
Secure Your Approval’ campaign here.

Empathising with the uncertainties and fears
foreigners may be experiencing in the current climate, IASG has now made video
consultations available, offering an alternative mode to facilitate
applications. Eligible clients who seek the advisory of IASG under its latest
campaign also gain access to exclusive privileges — service fee discounts, free
video consultation, professional case preparation, and the investment of
securing PR or citizenship in Singapore. Time is
of the essence now and IASG remains focused on
handling all complex immigration issues from a legal and professional
standpoint. Encouraging eligible foreigners to apply for Singapore Citizenship
and/or Permanent Residency, IASG strategises stand out applications, acting as
a key driver for an application’s success.

Read more on why it is now the best time to apply
for Singapore PR/Citizenship here.

Enabling Successful Applications

Having worked with thousands of applicants, IASG’s systematic approach
handholds you through the entire process with minimal hassle. When you apply
for Singapore PR or Citizenship, IASG considers all factors from age and education
to family ties and talent, professionally mapping out your Singapore PR and
Citizenship application till the end. This is facilitated by the thorough
start-to-end process. With stricter health and travel regulations now in place,
communication measures have also grown tenfold, ensuring strong error-free
documents to expedite your application.

Read what our clients have to say here, and our case by case approach in dealing with unique applicants here.

“We understand how critical
attaining PR or Citizenship is for you and your families’ lives. Jobs and
dreams of a secured future in Singapore are imperilled.” IASG stays optimistic in its tools,
expertise, and speedy operations to succeed in securing citizenship for its
clients despite the current restrictions.

About Immigration @ SG LLP (IASG)

IASG
is an immigration consultancy firm in Singapore. The IASG team of Immigration
Specialists has guided thousands successfully apply for Singapore Citizenship
and Permanent residency by upholding service integrity and actively staying
updated on ICA policies and economic shifts. This lends support to the myriad
of immigration solutions offered by the firm, such as the provision of
instructions and advisory on how to apply for Singapore PR/Citizenship. This
enables application matters to be expedited, and in turn, increase prospects of
obtaining Singaporean citizenship or residential status.

For more information, please visit the following
website: https://www.iasg.com.sg/